Refund policy
REFUND POLICY
Ready-to-ship items You have 30 days from delivery to request a return. Items must be unworn, unused, with tags, and in their original packaging. To start a return, email us at from the email address you used to place your order, with your order number in the subject line. Return shipping for change-of-mind returns is paid by the customer. Items sent back without first requesting a return will not be accepted.
Made-to-order items Made-to-order items are final sale and are not eligible for return or exchange. If there is ever an issue with your bag, we will refurbish it free of charge, including shipping.
Damaged, defective or incorrect items Please inspect your order when it arrives and contact us within 7 days of delivery at , from the email address you used to place your order, with your order number. We cover return shipping and will replace, refurbish or refund the item.
Final sale items Sale items, gift cards, and fragrance once opened are final sale.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the item you want.
European Union 14-day cooling-off period If your order ships into the European Union, you may cancel or return ready-to-ship items within 14 days of delivery, for any reason and without justification. Items must be in the condition described above. Made-to-order items are excluded where the law permits.
Refunds We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at .
MuseMade Co LLC, trading as Label The Muse.